Only one coupon code will ever be allowed per order. If you are having an issue with a coupon code, please contact us so we can look into & fix any issue that is causing issue.

From time to time we run sales that require a coupon code. We cannot honor sale prices once the sale has expired. Keep an eye out for sales & exclusive offers!

No refunds, exchanged or returns will be authorized without prior approval from Pure Xhale.

Only damaged products are eligible for refunds. If the carrier service has lost your package, or you feel your package has been tampered with prior to you receiving it, please contact the carrier service directly. There are for reason any allowed.

Once an order has been placed, it cannot be cancelled. Please review your order fully prior to submitting for fulfillment. Once an order has been placed, the order will be processed, fulfilled and shipped to address you provided during checkout.

Please contact us to verify that a refund can be granted. Once your return has been approved, please allow 2-5 business days for your financial institution to deposit the funds back into the account you used to purchase your order. Thank you!

If you feel that you have received the wrong product, please contact us immediately (waiting 48 hours of delivery) so we can look for a quick resolution.